Router failure in Atlanta, GA (11/21/2020)

We've received multiple alerts for our Atlanta location and have been informed by our data center that there was a core router failure and their networking team is working to repair the router and are setting up a replacement should the repair fail. No ETA at this time but the problem is being addressed and we will provide updates as they're ... Read More »

21st Nov 2020
RESOLVED: Emergency reboot of ca2ovz01 (10/31/2020)

A hung VPS on the node had caused over 500 maintenance processes to run out of control and were unkillable causing severe lag on the server and resulting in Wyvern not functioning for certain clients. The VPS impacting this was determined and was suspended but it continued to lock all of the maintenance processes. A reboot of the server node was ... Read More »

31st Oct 2020
RESOLVED: IPv4 network outage in Chicago (10/24/2020)

We've received alerts that our IPv4 network is offline in our Chicago location. IPv6 is unaffected and still working. We have opened a ticket with our data center to investigage. No ETA at this time.

RESOLVED: Connectivity has been restored to our IPv4 network after 41 minutes.

-The Secure Dragon Staff

24th Oct 2020
RESOLVED: az1ovz02 unresponsive (10/14/2020)

We've received alerts that our Arizona node is currently offline. We're in the process of getting the node back online which will require a fsck to check the disk for errors. It should be back online within the next 30 minutes. UPDATE: After rebooting the server it appeared to be in a healthy state and the VPSs started to power back up. Shortly ... Read More »

14th Oct 2020
RESOLVED: Network outage in New Jersey (7/13/2020)

We've been alerted to a network outage in our New Jersey data center. We've been engaged with the data center staff and are working to get this resolved. We are awaiting updates now.

-The SecureDragon Staff

13th Jul 2020
RESOLVED: Emergency network maintenance in Chicago (7/4/2020)

We just received this notice from our Chicago data center that there will be a brief outage tomorrow morning (7/4/2020 at 4:00AM EST): EMERGENCY NETWORK MAINTENANCE - SERVICE IMPACTINGLocation: Chicago (ORD1)Date: Saturday, June 4th 2020Start Time: 1:00AM PSTEnd Time: 3:00AM PSTExpected Outage: 30 MinutesRisk: Network connectivity while the core ... Read More »

3rd Jul 2020
COMPLETE: OpenVZ Upgrade and Portland, OR. Data Center Migration (03/22/2020)

Here is a copy of the e-mail sent to all clients in our Portland, OR. location: We're sending you this e-mail to inform you that we'll be migrating all OpenVZ VPSs in our Portland location to a new data center and converting them over to OpenVZ 7. We have decided to migrate from our current Portland, Oregon data center to a new data center in ... Read More »

12th Mar 2020
COMPLETED: Data Center Relocation: Atlanta, GA. 02/26/2020

We received a notice from our Atlanta, GA. data center over the weekend about a pending relocation where all of their hardware (including ours) would be relocated to a new physical data center in Atlanta. Unfortunately we were not given a time or a date and attempts to obtain this information were ineffective. Tonight we were sent an e-mail with 1 ... Read More »

27th Feb 2020
OUTAGE: NJ network is offline (1/15/2020)

We received alerts that all of our IPv4 and IPv6 subnets are offline in our New Jersey location. We've opened a ticket for the data center staff to investigate and are waiting to hear back from then now.

-The Secure Dragon Staff

15th Jan 2020
COMPLETE: Scheduled CO Migration (12/16/2019)

As per the e-mail we sent out to our clients, our Denver VPS node will be physically moved to a new location by our data center's staff. We have powered off our server to ensure there's no data loss and they have provided the following timeline: Start Date/Time: December 16th, 2019 11:00PM ESTEnd Date/Time: December 17th, 2019 5:00AM EST We will ... Read More »

16th Dec 2019

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