RESOLVED: Outage in Denver, CO. datacenter (4/11/2019)

On April 11th we received alerts of a short outage of less than 20 minutes for all services in our Denver location. The issue was resolved quickly by the data center staff and the following RFO (Reason For Outage) was provided: Below, please find our reason for outage and root cause analysis reports related to the network disruption we suffered ... Читать далі »

16th Apr 2019
Emergency reboot of fl2bkupovz03 (04/08/2019)

We received alerts that our newest storage node (fl2bkupovz03) was not functioning properly do to an error with one of the VPSs causing a status script to kick off over 75,000 processes of itself. We lost connectivity to SSH and could not login to it locally so we have issued a reboot to restore access and functionality to the server. We expect ... Читать далі »

8th Apr 2019
RESOLVED: Emergency Maintenance in Phoenix, AZ. (02/10/2019)

We received a call from our Phoenix datacenter tonight to inform us of emergency maintenance that will be occurring on Sunday (2/10/2019) to resolve a power related issue. The maintenance will begin at 1:00AM EST and should be completed by 1:45AM EST. Since this is power related we will be powering off our server at 12:30AM EST to avoid data loss ... Читать далі »

9th Feb 2019
Chicago Scheduled Datacenter Relocation (02/23/2019)

We received a notice today from our current datacenter in Chicago, IL. to inform us that our hardware will be moving to a new physical location in Chicago on the 23rd of February beginning at 8PM CST. The relocation is expected to take up to 12 hours but we expect the downtime to be less than that due to the prep work they are doing before hand to ... Читать далі »

26th Jan 2019
RESOLVED: Network outage in Phoenix, AZ (11/13/2018)

We've recieved alerts regarding our Phoenix location being offline (including gateway IPs). Our data center has been contacted and they are aware of the outage and are working to restore the network at this time. We will provide updates as we receive them.UPDATE: Service was restored after roughly 35 minutes. It appears that power was lost during ... Читать далі »

13th Nov 2018
Emergency network maintenance in Atlanta (9/14/2018)

We received notice today of some emergency maintenance taking place in our Atlanta data center tomorrow night (September 14th) at 9:00PM PST until 10:00PM PST (UTC -7). The expected outage will be 45 minutes while the data center staff replace the primary core router that our hardware is connected to. We will be monitoring the maintenance ... Читать далі »

13th Sep 2018
Chicago Scheduled Migration Information (UPDATED)

As outlined in the e-mail sent out to our clients, we have begun our scheduled migration of our Chicago services to the new data center. At this time our original data center has stopped announcing our IPs and we are in the process of migrating the services to the new data center. We will provide more updates as they become available. Thank ... Читать далі »

16th Mar 2018
RESOLVED: Tampa, FL. is currently offline

We received alerts at 10:09AM EST that our Tampa, FL. location was not responding. We spoke with the techs on-site and they are currently experiencing a power outage on the colocation side of the data center. We are waiting to hear back from the data center staff at this time and have no ETA.11:31AM EST - Power has been restored. We are getting ... Читать далі »

12th Feb 2018
RESOLVED: fl2backup02 node instability

Hello, we are currently experiencing an issue where one of our Tampa KVM nodes (fl2backup02) is losing network connectivity at random intervals. We have been working on this issue for the past 3 hours which has required multiple reboots so far. We do not have an ETA at this time as we are still trying to determine the issue. We apologize for those ... Читать далі »

19th Jan 2018
cPanel services offline (1/11/2018)

We just received an alert that our cPanel server in Las Vegas is offline. Upon attempting to open a ticket with our upstream provider, we found that their website and help desk are also offline so we are waiting to get more information about the outage and hope to be back online shortly.

-The Secure Dragon Staff

11th Jan 2018

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