We received a call from our Phoenix datacenter tonight to inform us of emergency maintenance that will be occurring on Sunday (2/10/2019) to resolve a power related issue. The maintenance will begin at 1:00AM EST and should be completed by 1:45AM EST. Since this is power related we will be powering off our server at 12:30AM EST to avoid data loss ... 閱讀全文 »
We received a notice today from our current datacenter in Chicago, IL. to inform us that our hardware will be moving to a new physical location in Chicago on the 23rd of February beginning at 8PM CST. The relocation is expected to take up to 12 hours but we expect the downtime to be less than that due to the prep work they are doing before hand to ... 閱讀全文 »
We've recieved alerts regarding our Phoenix location being offline (including gateway IPs). Our data center has been contacted and they are aware of the outage and are working to restore the network at this time. We will provide updates as we receive them.UPDATE: Service was restored after roughly 35 minutes. It appears that power was lost during ... 閱讀全文 »
We received notice today of some emergency maintenance taking place in our Atlanta data center tomorrow night (September 14th) at 9:00PM PST until 10:00PM PST (UTC -7). The expected outage will be 45 minutes while the data center staff replace the primary core router that our hardware is connected to. We will be monitoring the maintenance ... 閱讀全文 »
As outlined in the e-mail sent out to our clients, we have begun our scheduled migration of our Chicago services to the new data center. At this time our original data center has stopped announcing our IPs and we are in the process of migrating the services to the new data center. We will provide more updates as they become available. Thank ... 閱讀全文 »
We received alerts at 10:09AM EST that our Tampa, FL. location was not responding. We spoke with the techs on-site and they are currently experiencing a power outage on the colocation side of the data center. We are waiting to hear back from the data center staff at this time and have no ETA.11:31AM EST - Power has been restored. We are getting ... 閱讀全文 »
Hello, we are currently experiencing an issue where one of our Tampa KVM nodes (fl2backup02) is losing network connectivity at random intervals. We have been working on this issue for the past 3 hours which has required multiple reboots so far. We do not have an ETA at this time as we are still trying to determine the issue. We apologize for those ... 閱讀全文 »
We just received an alert that our cPanel server in Las Vegas is offline. Upon attempting to open a ticket with our upstream provider, we found that their website and help desk are also offline so we are waiting to get more information about the outage and hope to be back online shortly.
-The Secure Dragon Staff
In the next few minutes we will be rebooting all of our nodes to patch some severe exploits that were recently announced. The exploits, known as Meltdown and Spectre, impact nearly every server built since 1995 and a reboot is required to patch the kernel. Normally we utilize KernelCare to maintain kernel security patches without requiring a ... 閱讀全文 »
We received alerts that both our Chicago and Denver OpenVZ nodes were not responding. After failed attempts to console into the servers both were forcefully rebooted and are coming back online at this time.
-The Secure Dragon Staff
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