Chicago Scheduled Datacenter Relocation (02/23/2019)

We received a notice today from our current datacenter in Chicago, IL. to inform us that our hardware will be moving to a new physical location in Chicago on the 23rd of February beginning at 8PM CST. The relocation is expected to take up to 12 hours but we expect the downtime to be less than that due to the prep work they are doing before hand to ... Read More »

26th Jan 2019
RESOLVED: Network outage in Phoenix, AZ (11/13/2018)

We've recieved alerts regarding our Phoenix location being offline (including gateway IPs). Our data center has been contacted and they are aware of the outage and are working to restore the network at this time. We will provide updates as we receive them.UPDATE: Service was restored after roughly 35 minutes. It appears that power was lost during ... Read More »

13th Nov 2018
Emergency network maintenance in Atlanta (9/14/2018)

We received notice today of some emergency maintenance taking place in our Atlanta data center tomorrow night (September 14th) at 9:00PM PST until 10:00PM PST (UTC -7). The expected outage will be 45 minutes while the data center staff replace the primary core router that our hardware is connected to. We will be monitoring the maintenance ... Read More »

13th Sep 2018
Chicago Scheduled Migration Information (UPDATED)

As outlined in the e-mail sent out to our clients, we have begun our scheduled migration of our Chicago services to the new data center. At this time our original data center has stopped announcing our IPs and we are in the process of migrating the services to the new data center. We will provide more updates as they become available. Thank ... Read More »

16th Mar 2018
RESOLVED: Tampa, FL. is currently offline

We received alerts at 10:09AM EST that our Tampa, FL. location was not responding. We spoke with the techs on-site and they are currently experiencing a power outage on the colocation side of the data center. We are waiting to hear back from the data center staff at this time and have no ETA.11:31AM EST - Power has been restored. We are getting ... Read More »

12th Feb 2018
RESOLVED: fl2backup02 node instability

Hello, we are currently experiencing an issue where one of our Tampa KVM nodes (fl2backup02) is losing network connectivity at random intervals. We have been working on this issue for the past 3 hours which has required multiple reboots so far. We do not have an ETA at this time as we are still trying to determine the issue. We apologize for those ... Read More »

19th Jan 2018
cPanel services offline (1/11/2018)

We just received an alert that our cPanel server in Las Vegas is offline. Upon attempting to open a ticket with our upstream provider, we found that their website and help desk are also offline so we are waiting to get more information about the outage and hope to be back online shortly.

-The Secure Dragon Staff

11th Jan 2018
COMPLETED: Emergency reboots of all nodes (1/7/2018)

In the next few minutes we will be rebooting all of our nodes to patch some severe exploits that were recently announced. The exploits, known as Meltdown and Spectre, impact nearly every server built since 1995 and a reboot is required to patch the kernel. Normally we utilize KernelCare to maintain kernel security patches without requiring a ... Read More »

7th Jan 2018
Emergency reboots of il1ovz02 and co1ovz02 (12/15/2017)

We received alerts that both our Chicago and Denver OpenVZ nodes were not responding. After failed attempts to console into the servers both were forcefully rebooted and are coming back online at this time.

-The Secure Dragon Staff

15th Dec 2017
COMPLETE: Software upgrade on Tampa network devices (12/6/2017)

Next Wednesday at around 10PM EST we will be upgrading the software for all of our network devices in Tampa which will require a reboot. Some downtime is expected from these reboots but it should be minimal. We will provide updates via our Twitter as well as update this announcement once it is complete. Thank you.UPDATE: At 10:22PM EST all ... Read More »

2nd Dec 2017

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