Today at 1:15PM EST all of our OpenVZ 6 nodes were rebooted to apply the latest kernel that patches a newly released exploit that targets Intel processors. Normally a reboot is not required since we utilize KernelCare for rebootless kernel updates, but at the time the kernel was release no update was available and we decided to err on the side of ... Read More »
A good number of our OpenVZ nodes were hit with a kernel panic moments ago while we were prepping them for an expected kernel update to be released within the next 24 hours. We are in the process of getting all of the nodes back online now.
-The Secure Dragon Staff
Due to a recent policy change with PayPal, we've updated our Terms of Service to reflect our new Money Back Guarantee terms. We will no longer be offering full refunds after 7 days of service, instead the options will be a partial refund or account credit after 7 days. In order to avoid having different guidelines in place for different payment ... Read More »
On April 11th we received alerts of a short outage of less than 20 minutes for all services in our Denver location. The issue was resolved quickly by the data center staff and the following RFO (Reason For Outage) was provided: Below, please find our reason for outage and root cause analysis reports related to the network disruption we suffered ... Read More »
We received alerts that our newest storage node (fl2bkupovz03) was not functioning properly do to an error with one of the VPSs causing a status script to kick off over 75,000 processes of itself. We lost connectivity to SSH and could not login to it locally so we have issued a reboot to restore access and functionality to the server. We expect ... Read More »
We received a call from our Phoenix datacenter tonight to inform us of emergency maintenance that will be occurring on Sunday (2/10/2019) to resolve a power related issue. The maintenance will begin at 1:00AM EST and should be completed by 1:45AM EST. Since this is power related we will be powering off our server at 12:30AM EST to avoid data loss ... Read More »
We received a notice today from our current datacenter in Chicago, IL. to inform us that our hardware will be moving to a new physical location in Chicago on the 23rd of February beginning at 8PM CST. The relocation is expected to take up to 12 hours but we expect the downtime to be less than that due to the prep work they are doing before hand to ... Read More »
We've recieved alerts regarding our Phoenix location being offline (including gateway IPs). Our data center has been contacted and they are aware of the outage and are working to restore the network at this time. We will provide updates as we receive them.UPDATE: Service was restored after roughly 35 minutes. It appears that power was lost during ... Read More »
We received notice today of some emergency maintenance taking place in our Atlanta data center tomorrow night (September 14th) at 9:00PM PST until 10:00PM PST (UTC -7). The expected outage will be 45 minutes while the data center staff replace the primary core router that our hardware is connected to. We will be monitoring the maintenance ... Read More »
As outlined in the e-mail sent out to our clients, we have begun our scheduled migration of our Chicago services to the new data center. At this time our original data center has stopped announcing our IPs and we are in the process of migrating the services to the new data center. We will provide more updates as they become available. Thank ... Read More »
Powered by WHMCompleteSolution
