Today our Chicago data center experienced an outage for roughly 83 minutes. Upon receiving alerts that our network was down we contacted our data center who stated they were aware of the outage which was impacting the whole data center. At this time power has been restored and we have confirmed all of our services are back online. We are still ... Read More »
As you may be aware, Secure Dragon LLC. is a Florida based company so we are directly impacted by Hurricane Irma that is slowly approaching us in the Tampa area. We've made preparations to ensure continued service to our clients but our Help Desk may experience longer than normal response times in the event power and internet is lost. Here are ... Read More »
We will begin powering down our network and servers in our Tampa location shortly. During this migration support will be limited but we will make all attempts to provide updates via our Twitter as we are able to. All new orders for our Tampa location will not be provisioned until after the new network is online.5:19PM - The migration is complete ... Read More »
Here is a copy of our e-mail sent out to our current clients on August 19th: You are receiving this e-mail because you have one or more services in our Tampa data center that will be impacted by an upcoming migration to a new data center. On August 31st we will be moving from our current data center (ESolutions/WoW) to a new data center less ... Read More »
We received alerts that all of our IPs in Chicago are currently offline (both IPv4 and IPv6). We have a ticket open with the data center to investigate and resolve this. We will update this announcement with more information as we receive it.
UPDATE - All IPs are back online at this time.
-The Secure Dragon Staff
Here are the uptime percentages of each of our OpenVZ nodes for 2016 based on polling by NodePing. Polling intervals were set to 1 minute and the monitors would check the availability and response of a specific port meaning that the OS was active and responding to network requests. Phoenix, Arizona 99.95% Los Angeles, ... Read More »
At this time the payment issues with BitPay should be resolved. Please let us know if you experience any issues with BitPay or any other processors. Thank you.
-The Secure Dragon Staff
At this time we are currently experiencing problems with payments via BitPay. We are working with BitPay to get this resolved and apologize for those impacted by this issue.
-The Secure Dragon Staff-
We've pushed out a rather large update for Wyvern after much development and testing (e-mail to follow with specifics). We expect everything to be working correctly but if you run into any issues or experience any unexpected behavior, please open a ticket with our Support department. Thank you.
-The Secure Dragon Staff
We recieved alerts that our Denver, CO. data center is offline. We are reaching out to the data center now for more details.
UPDATE - The data center staff informed us of scheduled maintenance that is being rolled back now due to the outage.
UPDATE - The network is back online at this time.
-The Secure Dragon Staff
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