We received alerts that all of our IPv4 and IPv6 subnets are offline in our New Jersey location. We've opened a ticket for the data center staff to investigate and are waiting to hear back from then now.
-The Secure Dragon Staff
As per the e-mail we sent out to our clients, our Denver VPS node will be physically moved to a new location by our data center's staff. We have powered off our server to ensure there's no data loss and they have provided the following timeline: Start Date/Time: December 16th, 2019 11:00PM ESTEnd Date/Time: December 17th, 2019 5:00AM EST We will ... Read More »
We received alerts that all of the network in Atlanta is down and have tickets open with the data center to investigate the cause and resolve the issue. We're waiting to hear back from them at this time so the cause of the outage and ETA for resolution are unknown right now. We'll update this announcement as we get more information. Thank ... Read More »
We've been seeing extremely high loads on our Portland node and are working to troubleshoot the issue. We apologize for any slowness, disconnects, or reboots you may experience while we work to resolve this. RESOLVED: This has been fixed. The issue was our backup drive on the server crashed and was mounted but not responding so whenever one of ... Read More »
Currently our cPanel server's shared IP address is offline. Clients with a dedicated IP address remain online at this time but all clients who are using the shared IP are offline. We have a ticket open with the data center and they are investigating this issue. There is no ETA at this time.
-The Secure Dragon Staff
We've received alerts that our IPv4 addresses in NJ are not routing at this time (IPv6 is still working normally). We're able to login to the server and confirm it is healthy so we've opened a ticket with our data center to have them troubleshoot the routing issue. No ETA at this time. UPDATE: Our IPv4 addresses are being routed and are working ... Read More »
Today at 1:15PM EST all of our OpenVZ 6 nodes were rebooted to apply the latest kernel that patches a newly released exploit that targets Intel processors. Normally a reboot is not required since we utilize KernelCare for rebootless kernel updates, but at the time the kernel was release no update was available and we decided to err on the side of ... Read More »
A good number of our OpenVZ nodes were hit with a kernel panic moments ago while we were prepping them for an expected kernel update to be released within the next 24 hours. We are in the process of getting all of the nodes back online now.
-The Secure Dragon Staff
Due to a recent policy change with PayPal, we've updated our Terms of Service to reflect our new Money Back Guarantee terms. We will no longer be offering full refunds after 7 days of service, instead the options will be a partial refund or account credit after 7 days. In order to avoid having different guidelines in place for different payment ... Read More »
On April 11th we received alerts of a short outage of less than 20 minutes for all services in our Denver location. The issue was resolved quickly by the data center staff and the following RFO (Reason For Outage) was provided: Below, please find our reason for outage and root cause analysis reports related to the network disruption we suffered ... Read More »
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