Feb 12th RESOLVED: Tampa, FL. is currently offline

We received alerts at 10:09AM EST that our Tampa, FL. location was not responding. We spoke with the techs on-site and they are currently experiencing a power outage on the colocation side of the data center. We are waiting to hear back from the data center staff at this time and have no ETA.11:31AM EST - Power has been restored. We are getting ... Read More »

Jan 19th RESOLVED: fl2backup02 node instability

Hello, we are currently experiencing an issue where one of our Tampa KVM nodes (fl2backup02) is losing network connectivity at random intervals. We have been working on this issue for the past 3 hours which has required multiple reboots so far. We do not have an ETA at this time as we are still trying to determine the issue. We apologize for those ... Read More »

Jan 11th cPanel services offline (1/11/2018)

We just received an alert that our cPanel server in Las Vegas is offline. Upon attempting to open a ticket with our upstream provider, we found that their website and help desk are also offline so we are waiting to get more information about the outage and hope to be back online shortly.

-The Secure Dragon Staff

Jan 7th COMPLETED: Emergency reboots of all nodes (1/7/2018)

In the next few minutes we will be rebooting all of our nodes to patch some severe exploits that were recently announced. The exploits, known as Meltdown and Spectre, impact nearly every server built since 1995 and a reboot is required to patch the kernel. Normally we utilize KernelCare to maintain kernel security patches without requiring a ... Read More »

Dec 15th Emergency reboots of il1ovz02 and co1ovz02 (12/15/2017)

We received alerts that both our Chicago and Denver OpenVZ nodes were not responding. After failed attempts to console into the servers both were forcefully rebooted and are coming back online at this time.

-The Secure Dragon Staff

Dec 2nd COMPLETE: Software upgrade on Tampa network devices (12/6/2017)

Next Wednesday at around 10PM EST we will be upgrading the software for all of our network devices in Tampa which will require a reboot. Some downtime is expected from these reboots but it should be minimal. We will provide updates via our Twitter as well as update this announcement once it is complete. Thank you.UPDATE: At 10:22PM EST all ... Read More »

Nov 29th fl2ovz02 node crash (11/29/2017)

Shortly after midnight tonight our fl2ovz02 server crashed and needed to be rebooted. We ran a filesystem check to resolve some errors and got the server back online by 12:15AM EST. We are investigating the cause of the crash at this time.

-The Secure Dragon Staff-

Nov 26th Emergency reboot of fl2backup02 (11/26/2017)

We are performing a reboot of fl2backup02 at this time to resolve a networking issue impacting our clients. The node and VPSs should be back online shortly.

-The Secure Dragon Staff

Oct 4th Power outage in Chicago (10/4/2017)

Today our Chicago data center experienced an outage for roughly 83 minutes. Upon receiving alerts that our network was down we contacted our data center who stated they were aware of the outage which was impacting the whole data center. At this time power has been restored and we have confirmed all of our services are back online. We are still ... Read More »

Sep 10th Hurricane Irma Notice

As you may be aware, Secure Dragon LLC. is a Florida based company so we are directly impacted by Hurricane Irma that is slowly approaching us in the Tampa area. We've made preparations to ensure continued service to our clients but our Help Desk may experience longer than normal response times in the event power and internet is lost. Here are ... Read More »

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