RESOLVED: Network outage in Atlanta (10/7/2019)

We received alerts that all of the network in Atlanta is down and have tickets open with the data center to investigate the cause and resolve the issue. We're waiting to hear back from them at this time so the cause of the outage and ETA for resolution are unknown right now. We'll update this announcement as we get more information. Thank ... 閱讀全文 »

7th Oct 2019
RESOLVED: Instability on Portland node (or1ovz02)

We've been seeing extremely high loads on our Portland node and are working to troubleshoot the issue. We apologize for any slowness, disconnects, or reboots you may experience while we work to resolve this. RESOLVED: This has been fixed. The issue was our backup drive on the server crashed and was mounted but not responding so whenever one of ... 閱讀全文 »

21st Jul 2019
RESOLVED: cPanel Shared IP Offline

Currently our cPanel server's shared IP address is offline. Clients with a dedicated IP address remain online at this time but all clients who are using the shared IP are offline. We have a ticket open with the data center and they are investigating this issue. There is no ETA at this time.

-The Secure Dragon Staff

3rd Jun 2019
RESOLVED: NJ network is offline

We've received alerts that our IPv4 addresses in NJ are not routing at this time (IPv6 is still working normally). We're able to login to the server and confirm it is healthy so we've opened a ticket with our data center to have them troubleshoot the routing issue. No ETA at this time. UPDATE: Our IPv4 addresses are being routed and are working ... 閱讀全文 »

16th May 2019
Emergency reboot of all OpenVZ 6 nodes

Today at 1:15PM EST all of our OpenVZ 6 nodes were rebooted to apply the latest kernel that patches a newly released exploit that targets Intel processors. Normally a reboot is not required since we utilize KernelCare for rebootless kernel updates, but at the time the kernel was release no update was available and we decided to err on the side of ... 閱讀全文 »

16th May 2019
OUTAGE: OpenVZ nodes hit with kernel panic.

A good number of our OpenVZ nodes were hit with a kernel panic moments ago while we were prepping them for an expected kernel update to be released within the next 24 hours. We are in the process of getting all of the nodes back online now.

-The Secure Dragon Staff

15th May 2019
Terms of Service Update: 7 Day Money Back Guarantee

Due to a recent policy change with PayPal, we've updated our Terms of Service to reflect our new Money Back Guarantee terms. We will no longer be offering full refunds after 7 days of service, instead the options will be a partial refund or account credit after 7 days. In order to avoid having different guidelines in place for different payment ... 閱讀全文 »

9th May 2019
RESOLVED: Outage in Denver, CO. datacenter (4/11/2019)

On April 11th we received alerts of a short outage of less than 20 minutes for all services in our Denver location. The issue was resolved quickly by the data center staff and the following RFO (Reason For Outage) was provided: Below, please find our reason for outage and root cause analysis reports related to the network disruption we suffered ... 閱讀全文 »

16th Apr 2019
Emergency reboot of fl2bkupovz03 (04/08/2019)

We received alerts that our newest storage node (fl2bkupovz03) was not functioning properly do to an error with one of the VPSs causing a status script to kick off over 75,000 processes of itself. We lost connectivity to SSH and could not login to it locally so we have issued a reboot to restore access and functionality to the server. We expect ... 閱讀全文 »

8th Apr 2019
RESOLVED: Emergency Maintenance in Phoenix, AZ. (02/10/2019)

We received a call from our Phoenix datacenter tonight to inform us of emergency maintenance that will be occurring on Sunday (2/10/2019) to resolve a power related issue. The maintenance will begin at 1:00AM EST and should be completed by 1:45AM EST. Since this is power related we will be powering off our server at 12:30AM EST to avoid data loss ... 閱讀全文 »

9th Feb 2019

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