Due to a recent policy change with PayPal, we've updated our Terms of Service to reflect our new Money Back Guarantee terms. We will no longer be offering full refunds after 7 days of service, instead the options will be a partial refund or account credit after 7 days. In order to avoid having different guidelines in place for different payment ... Lees verder »
On April 11th we received alerts of a short outage of less than 20 minutes for all services in our Denver location. The issue was resolved quickly by the data center staff and the following RFO (Reason For Outage) was provided: Below, please find our reason for outage and root cause analysis reports related to the network disruption we suffered ... Lees verder »
We received alerts that our newest storage node (fl2bkupovz03) was not functioning properly do to an error with one of the VPSs causing a status script to kick off over 75,000 processes of itself. We lost connectivity to SSH and could not login to it locally so we have issued a reboot to restore access and functionality to the server. We expect ... Lees verder »
We received a call from our Phoenix datacenter tonight to inform us of emergency maintenance that will be occurring on Sunday (2/10/2019) to resolve a power related issue. The maintenance will begin at 1:00AM EST and should be completed by 1:45AM EST. Since this is power related we will be powering off our server at 12:30AM EST to avoid data loss ... Lees verder »
