As you may be aware, Secure Dragon LLC. is a Florida based company so we are directly impacted by Hurricane Irma that is slowly approaching us in the Tampa area. We've made preparations to ensure continued service to our clients but our Help Desk may experience longer than normal response times in the event power and internet is lost. Here are some of the steps we have taken to safeguard our client's data:

  • Our website is hosted in our Portland data center so there should be no interruption to our website, client area, or control panels. This will allow clients to continue to manage their servers regardless of the impact of Hurricane Irma and will not disrupt any orders or billing.
  • We have multiple backups of our Tampa and Atlanta services in our Denver location so in the event of an extended outage in Tampa or Atlanta we are able to get them restored in another location quickly.
  • In addition to multiple generators, we have access to multiple internet connections (3 different 4G networks with unlimited data in the event the local internet connection goes out).
  • We have secured lodging in two different alternate locations in the event we lose power or internet for an extended period of time including one near our Denver data center.
Our Tampa data center has made preparations and does not expect any interruption of service regardless of the size of the storm. You can follow our Tampa data center on Twitter here for updates on service availability and the actions they are taking:

Normally we would provide updates via our main Twitter but due to the severity of the situation Joe will be focusing on updating his personal Twitter to keep friends and family informed of his and his family's safety. Since Steve and Joe are in the same location, any updates from Joe can be seen as updates for Secure Dragon 
LLC. as a whole during this hurricane and should be used as an indicator of support availability.

We are not hugely concerned about the weather itself at this time as we've been through weather like this in the past, our biggest concern is the availability of internet and power once the storm is over. If your support tickets go unanswered for longer than normal we would like to apologize and we will make it a priority to answer all tickets as soon as we are able to. We're like to thank our clients for their continued support and understanding during this time.

-The Secure Dragon Staff

Sunday, September 10, 2017

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