As per our e-mail sent out to clients on Friday:
"We are still working with our data center on a permanent fix for this that will eliminate all BGP issues in the future by handing off all IP announcements and BGP management to our data center. We will begin working on this Sunday (1/27) @ 3PM EST. The maintenance window for this will be 3 hours (3-7PM EST). We are expecting minimal downtime while we do the cut over and move some cables. We will be reconfiguring our current router and place a new Cisco router in for redundancy. Since this is a critical break-fix situation we will not be able to schedule this for the future and will need to happen as soon as possible to ensure no more future outages.
An RFO (Reason For Outage) will be provided once the issue is permanently resolved but at this time we do not know what caused the outage or what fixed the outage, both seemingly happened on their own with no intervention by us and with our data center claiming no changes by them. Normally we do not issue SLA credits prior to releasing an RFO but you may open a ticket with our Billing department to receive your RFO credit if you were impacted by this outage.
At this time IPv6 is not working due to the instability of our router and we are erring on the safe side by not making any changes to our network once connectivity was restored. Our DDOS Protected IPs and Denver location were not impacted by this outage."
-The Secure Dragon Staff
Sunday, January 27, 2013
