Hello, we are currently experiencing an issue where one of our Tampa KVM nodes (fl2backup02) is losing network connectivity at random intervals. We have been working on this issue for the past 3 hours which has required multiple reboots so far. We do not have an ETA at this time as we are still trying to determine the issue. We apologize for those clients impacted by this and an SLA credit will be issued once it is resolved.

RESOLVED: The problem has been determined and has been fixed. There was an error with our script that handled network management for KVM VPSs, the script was re-written and remediated the issue. The total downtime experienced by our clients was less than 30 minutes total over the span of 6 hours. The majority of the downtime was a result of multiple reboots required to troubleshoot and fix the problem. SLA credits will be provided accordingly.

-The Secure Dragon Staff

Friday, January 19, 2018

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