Do you offer 24x7 support?

While we do not have a dedicated (or outsourced) team of support staff sitting at a PC 24 hours a day 7 days a week, we do have a small team that is eager to assist you. We have a 1 Hour Response Mission meaning our goal is to respond to your technical support ticket within 1 hour no matter what time it is. You can view all of our support guidelines here: https://securedragon.net/clients/submitticket.php

  • 10 Users Found This Useful
Was this answer helpful?

Related Articles

Do you oversell your servers?

Yes we do, but that doesn't mean your service will be slow and unusable or you won't be able to...

Can you backup my data and send it to me?

Yes we can. Depending on the size of the data we can back your data up to CD-R, DVD-R, USB Flash...

Why is my disk I/O so slow when testing with DD?

We have found that the OS Template has a greater impact on DD test results that we expected. Some...

What features for you offer for your cPanel service?

The following features are enabled on our cPanel services, anything not listed might not be...

Powered by WHMCompleteSolution