Articles

 Can I connect to my backup services with X protocol?

At this time you are able to connect to our backup service using the following methods: FTP...

 Can I upgrade/downgrade my service?

Yes, you can upgrade or downgrade at any time without data loss so you don't have to worry about...

 Do you measure bandwidth usage? Can I max out the 1Gbps port 24x7?

At this time we do not nor do we plan on ever measuring it in the future. As for being able to...

 Do you offer more than 200GB of storage?

Yes we do, just open a ticket with our Sales department and we'll build a custom plan to fit your...

 What can I do in the control panel?

Currently you are able to change your service password, upgrade and downgrade your service, and...

 What commands can I run in SSH?

Our FTP/rsync Backup services are not designed to be shell accounts so the number of commands...

 What do you mean by "isolated storage"?

Unlike some other FTP or rsync services, our clients are unable to see the data of other clients...

 What happens if I reach my disk space limit?

Simple, you'll be unable to upload anything else until you upgrade your service or delete some...

 What kind of setup are you running (infrastructure)?

We currently have all of our backup servers hosted in our Tampa data center where we own all of...

 Where can I find my login information for my backup service?

If you do not have these, you can find them using this guide. Login to the Client Area. Click...

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