Can I open a ticket via e-mail instead of logging in?

Yes you can, the following e-mail addresses will generate tickets in our help desk:

This department handles any technical support for your services.
Support: support [@]*

This department handles general inquiries. (Low priority and may not result in a response.)
Contact: contact [@]

This department handles anything relating to sales or pre-sales (questions about services, custom order requests, infrastructure questions, etc...).
Sales: sales [@]

This department handles anything relating to your account, invoices, payments, SLAs, or anything else billing related (such as billing dates, billing terms, etc..).
Billing: billing [@]*

This department handles all TOS violation notices, DMCA takedown requests, or any other abuse reports.
Abuse: abuse [@]

*Any department starred with an astrisks requires you to send an e-mail from the e-mail address on file in our client area or else your e-mail will be discarded by our server before anybody can see it.
If you do not receive an e-mail stating that a ticket was generated, please login to the client area an open a ticket that way and let us know so we can investigate why your e-mail was not received by us.
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