While we do not have a dedicated (or outsourced) team of support staff sitting at a PC 24 hours a day 7 days a week, we do have a small team that is eager to assist you. We have a 1 Hour Response Mission meaning our goal is to respond to your technical support ticket within 1 hour no matter what time it is. You can view all of our support guidelines here: https://securedragon.net/clients/submitticket.php
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Do you offer refunds?
Refunds outside of our Money Back Guarantee are on a per user basis. Please refer to our Terms of...
Do you provide a money back guarantee?
Indeed we do! If you're unhappy with our service for any reason during the first 30 days, we can...
What is SSH?
SSH stands for Secure Shell. It is a secured method of connecting to network device remotely,...
What is rsync?
rsync is the most common backup program used today. It provides many advantages over other backup...
What is vSwap?
vSwap, or Virtual Swap, is a new memory management feature in RHEL 6 (CentOS 6.0) that allows an...
